Top Skills to Put on CV for Customer Service Role

Let’s be honest, writing “excellent communication skills” on your CV and hoping it’ll land you a customer service role is like showing up to a job interview in your pyjamas. Sure, you’ve technically met the basic requirement, but you’re not exactly making the impression you hoped for.

Here’s the thing: getting hired in customer service is more competitive than it used to be, and a generic CV won’t cut it. Hiring managers and those dreaded applicant tracking systems (ATS) are scanning for specific signals—relevant skills, measurable impact, and keywords pulled straight from the job description. If your CV isn’t properly showcasing your capabilities, it’s getting filtered out before a human even sees it.

The good news? You’re reading this guide, which means you’re already one step ahead of candidates who think “good with people” is an adequate skills section. Whether you’re applying for your first customer service position, transitioning from another field, or looking to move up from entry-level to a more senior role, the skills you highlight on your CV can make or break your application.

In this comprehensive guide, I’ll walk you through exactly which skills UK employers are actively seeking in customer service professionals in 2026, how to present them effectively on your CV, and—most importantly—how to prove you actually have them. No vague buzzwords. No generic lists. Just practical, actionable advice that’ll help you stand out from the crowd.

Why Customer Service Skills Matter More Than Ever in 2026

The customer service landscape has transformed dramatically over the past few years. 93% of customers expect higher service standards than ever before, and companies are scrambling to meet these expectations with professionals who can deliver exceptional experiences across multiple channels.

Think about your own experiences as a customer. You might start by messaging a company on social media, then follow up via email, and finally call their helpline—and you expect whoever helps you to already know your history. That seamless experience doesn’t happen by accident. It requires customer service professionals with a sophisticated blend of technical knowledge, emotional intelligence, and problem-solving abilities.

What does this mean for your CV? Simply put: you must have a wide-ranging skill set—patience, empathy, critical thinking, and detailed knowledge to succeed in modern customer service roles. Employers are looking for candidates who can demonstrate these capabilities clearly and convincingly.

The average salary for customer service roles in the UK hovers around £22,000-£25,000 for entry-level positions, but specialists with the right combination of skills can command significantly higher wages—particularly in sectors like finance, technology, or healthcare where product knowledge and technical proficiency are essential.

Understanding the Two Types of Skills to Put on CV for Customer Service Role

Before we dive into specific skills, let’s clarify something crucial: not all skills are created equal. Employers categorise skills into two distinct types, and your CV needs both to be competitive.

Hard Skills (Technical Abilities)

Hard skills are specific, teachable abilities that you can measure and prove. In customer service, these include:

• Software proficiency: CRM systems like Salesforce, Zendesk, or HubSpot
• Technical tools: Helpdesk platforms, live chat software, ticketing systems
• Data analysis: Understanding metrics like customer satisfaction scores, Net Promoter Score (NPS), or first-call resolution rates
• Industry-specific knowledge: Product expertise, regulatory compliance, or technical troubleshooting
• Language skills: Fluency in multiple languages for diverse customer bases

Proficiency in CRM software is one of the top customer service skills in 2026, as these platforms store customer data in one convenient location, making them invaluable tools for resolving issues efficiently.

Soft Skills (Personal Attributes)

Soft skills are harder to measure but equally important. They include:

• Communication abilities: Clear verbal and written expression, active listening
• Emotional intelligence: Empathy, patience, self-awareness
• Problem-solving: Critical thinking, creativity, resourcefulness
• Adaptability: Flexibility in handling change, learning new systems quickly
• Time management: Prioritisation, efficiency, multitasking

Here’s what many job seekers get wrong: they list these skills without any context or proof. Instead of just saying “good communicator,” you should say “resolved customer complaints via phone, email, and live chat” and “handled an average of 40 customer queries per day with a 95% satisfaction rating”.

The magic happens when you combine both types effectively on your CV, demonstrating not just what skills you have, but how you’ve applied them to achieve real results.

Skills to Put on CV for Customer Service Role: The Essential List

Now let’s get to the heart of the matter. Based on current UK employer requirements and industry trends, here are the most important skills you should consider including on your customer service CV.

1. Communication Skills

This is the foundation of every customer service role, but it’s far more nuanced than most people realise.

What it includes:

• Clear verbal communication for phone and in-person interactions
• Professional written communication for emails, chat, and social media
• Active listening to understand customer needs fully
• Ability to adapt communication style to different audiences
• Explaining complex information in simple, accessible terms

How to showcase it on your CV: Rather than simply writing “excellent communication skills,” demonstrate this through your work experience:

• “Provided step-by-step technical support, maintaining an average handle time of under 5 minutes while ensuring customer understanding”
• “Drafted customer-facing documentation that reduced repeat queries by 30%”
• “Managed customer communications across email, phone, live chat, and social media with consistent 4.8/5 satisfaction ratings”

Communication is a key element in establishing strong relationships in all aspects of your professional life, and on a CV, you can highlight how you used your active listening skills and clear, positive language to ensure customer satisfaction.

2. Problem-Solving and Critical Thinking

Customer service isn’t about following scripts—it’s about finding solutions to unique challenges quickly and effectively.

What it includes:

• Analytical thinking to identify root causes of issues
• Creative solution-finding within company parameters
• Decision-making under pressure
• Troubleshooting technical or process-related problems
• Anticipating potential issues before they escalate

How to showcase it on your CV:

• “Resolved 95% of customer issues on first contact by implementing diagnostic frameworks”
• “Identified recurring product fault affecting 200+ customers and coordinated with technical team to implement permanent solution”
• “Developed troubleshooting guide that reduced average resolution time by 40%”

Problem-solving requires critical thinking, attention to detail, and the ability to perform well under pressure, as you need to quickly troubleshoot issues, determine their root causes, and come up with creative solutions.

3. Empathy and Emotional Intelligence

Understanding and responding to customers’ emotions appropriately is what transforms adequate service into exceptional experiences.

What it includes:

• Recognising and validating customer emotions
• Maintaining composure when dealing with upset or frustrated customers
• Reading between the lines to understand unstated concerns
• Showing genuine care and concern
• Building rapport quickly and naturally

How to showcase it on your CV:

• “Successfully de-escalated 85% of difficult customer interactions by employing active listening and empathy techniques”
• “Received ‘Most Helpful Rep’ award based on customer feedback highlighting patience and understanding”
• “Maintained professionalism and empathy during high-stress situations, resulting in positive reviews even when issues couldn’t be immediately resolved”

Employers are prioritizing empathy because it directly impacts customer satisfaction, and empathy and listening skills are among the top customer service skills that drive loyalty.

4. Technical Proficiency

Modern customer service is heavily technology-dependent, and employers need staff who can navigate various platforms seamlessly.

What it includes:

• CRM systems (Salesforce, HubSpot, Zendesk, Freshdesk)
• Helpdesk and ticketing platforms (Jira Service Desk, ServiceNow)
• Live chat software (Intercom, LiveChat, Drift)
• Microsoft Office Suite or Google Workspace
• Social media management tools for customer support
• Basic data analysis and reporting tools

How to showcase it on your CV:

• “Proficient in Salesforce CRM with expertise in case management, reporting, and customer journey tracking”
• “Managed 50+ daily customer interactions across Zendesk platform, maintaining 98% SLA compliance”
• “Quickly adopted new helpdesk system during company migration, becoming team trainer within two weeks”

Remember: tech proficiency is no longer optional—it’s a must-have skill for customer service professionals, and by mastering tools, you can improve efficiency and deliver better results.

5. Patience and Stress Management

Customer service can be demanding, and employers need people who can maintain quality service even during challenging interactions.

What it includes:

• Remaining calm under pressure
• Giving customers time to explain without rushing
• Managing workload during peak periods
• Recovering quickly from difficult interactions
• Maintaining consistent service quality regardless of circumstances

How to showcase it on your CV:

• “Maintained composure and professionalism during peak trading periods with 200+ daily customer contacts”
• “Consistently met quality standards even during staff shortages requiring extended shifts”
• “Received zero complaints regarding rushed service despite handling high-volume queue”

6. Product Knowledge and Industry Expertise

Understanding what you’re supporting makes everything else easier and builds customer trust.

What it includes:

• Deep knowledge of company products or services
• Understanding of relevant industry regulations or standards
• Awareness of common customer pain points
• Ability to explain features, benefits, and troubleshooting steps
• Staying updated on product changes and updates

How to showcase it on your CV:

• “Maintained expert-level knowledge of 50+ product lines, resulting in 90% first-contact resolution rate”
• “Completed advanced product training and served as go-to resource for complex technical queries”
• “Created quick-reference guides for new products that improved team response accuracy by 35%”

7. Adaptability and Learning Agility

The only constant in customer service is change—new products, updated policies, different systems, and evolving customer expectations.

What it includes:

• Embracing new technologies and processes
• Handling unexpected situations effectively
• Transitioning smoothly between different tasks or channels
• Learning from feedback and adjusting approach
• Thriving in evolving work environments

How to showcase it on your CV:

• “Successfully transitioned team to omnichannel support model, becoming proficient across phone, email, chat, and social media within one month”
• “Adapted to remote work environment during pandemic while maintaining performance metrics”
• “Volunteered for pilot programme testing new AI-assisted support tools, providing feedback that shaped implementation”

8. Time Management and Organisation

Managing multiple customers, priorities, and deadlines simultaneously without dropping balls.

What it includes:

• Prioritising urgent vs important issues
• Managing queue efficiently
• Meeting service level agreements (SLAs)
• Balancing speed with quality
• Organising workload and documentation

How to showcase it on your CV:

• “Consistently exceeded SLA targets with 98% of tickets resolved within promised timeframe”
• “Managed average of 40 concurrent chat conversations daily whilst maintaining quality scores above 90%”
• “Developed personal workflow system that improved productivity by 25% without compromising accuracy”

9. Collaboration and Teamwork

Customer service rarely happens in isolation—you’ll work with colleagues, other departments, and external partners.

What it includes:

• Sharing knowledge and best practices with team members
• Escalating issues appropriately
• Supporting colleagues during busy periods
• Contributing to team goals and culture
• Communicating effectively within team

How to showcase it on your CV:

• “Mentored three new team members, reducing their ramp-up time by 30%”
• “Collaborated with product team to provide customer feedback that influenced feature development”
• “Regularly shared customer insights in team meetings that informed service improvements”

Collaboration is an essential skill that is required in all areas of work, and in customer service, it enables you to work alongside your colleagues, share knowledge, escalate issues, and provide seamless customer support.

10. Conflict Resolution and De-escalation

Turning angry customers into satisfied ones is both an art and a science.

What it includes:

• Remaining calm when customers are upset
• Using de-escalation techniques effectively
• Finding win-win solutions
• Knowing when and how to involve managers
• Turning negative experiences into positive outcomes

How to showcase it on your CV:

• “Successfully resolved 90% of escalated complaints without manager intervention”
• “Trained in de-escalation techniques with proven track record of diffusing tense situations”
• “Converted dissatisfied customers into promoters, as evidenced by follow-up satisfaction surveys”

Customer Service CV Skills Comparison Table

To help you understand which skills matter most for different types of customer service roles, here’s a breakdown:

How to Structure the Skills Section on Your Customer Service CV

Now that you know which skills to include, let’s talk about presentation. The skills section of your CV needs to be strategically positioned and formatted for maximum impact.

Where to Place Your Skills Section

Your CV skills section should be situated near the top of your CV, placed underneath your personal profile, so that it’s seen as soon as the recruiter opens the document, and the bullet-pointed format makes the skills jump off the page.

Format Options

Option 1: Simple List Format

KEY SKILLS
- Customer Service Excellence
- CRM Systems (Salesforce, Zendesk)
- Conflict Resolution & De-escalation
- Multi-channel Communication
- Problem-Solving & Critical Thinking
- Time Management & Organisation

Option 2: Categorised Format

CORE COMPETENCIES

Technical Skills:
- Salesforce CRM | Zendesk | Microsoft Office Suite
- Live Chat Platforms | Helpdesk Ticketing Systems

Soft Skills:
- Empathetic Communication | Active Listening
- Problem-Solving | Conflict Resolution
- Adaptability | Team Collaboration

Option 3: Proficiency Level Format

PROFESSIONAL SKILLS

Advanced: Customer Relationship Management, Empathetic Communication, Problem Resolution
Proficient: Salesforce CRM, Data Analysis, Multi-tasking
Working Knowledge: Social Media Customer Support, Basic HTML

Critical Do’s and Don’ts

Do:

• Tailor your skills to match the specific job description
• Prioritise skills mentioned in the job posting
• Use industry-standard terminology
• Be specific (not just “computer skills” but “Salesforce CRM”)
• Include both hard and soft skills

Don’t:

• List skills you don’t actually have—you will be found out
• Use vague buzzwords without context (“team player,” “hard worker”)
• Overcrowd the section—focus on your strongest 8-12 skills
• Forget to back up skills with examples in your work experience section
• Use outdated or irrelevant skills

Demonstrating Your Customer Service Skills Throughout Your CV

Here’s where many candidates go wrong: they create a beautiful skills section but then fail to demonstrate those skills anywhere else on their CV. Your entire CV should work together to prove your capabilities.

In Your Personal Profile

Your opening personal statement is prime real estate for showcasing your most impressive skills:

Weak Example: “Friendly customer service professional with good communication skills looking for a new opportunity.”

Strong Example: “Customer service specialist with 4+ years managing high-volume customer interactions across multiple channels. Skilled in CRM systems (Salesforce, Zendesk) with proven track record of maintaining 95% customer satisfaction scores while resolving 50+ daily inquiries. Experienced in de-escalation techniques and turning challenging situations into positive outcomes.”

See the difference? The strong example demonstrates specific skills with quantifiable results.

In Your Work Experience Section

This is where you provide the evidence. For each previous role, include bullet points that showcase how you applied your skills:

Instead of: “Answered customer phone calls and emails”

Write: “Managed average of 60 daily customer contacts via phone, email, and live chat, maintaining 4.7/5 customer satisfaction rating and consistently meeting SLA targets”

Instead of: “Dealt with customer complaints”

Write: “Successfully resolved 90% of escalated complaints through empathetic listening and creative problem-solving, resulting in 25% reduction in manager escalations”

Employers increasingly rely on customer service representatives to resolve most complaints, and problem-solving is about identifying the exact nature of an issue and resolving it promptly and efficiently.

In Your Education and Certifications Section

If you’ve taken courses or earned certifications relevant to customer service, highlight them:

• Customer Service Excellence Certification (Institute of Customer Service)
• Salesforce Administrator Certification
• ITIL Foundation Certificate in IT Service Management
• Conflict Resolution and Mediation Training
• Advanced Communication Skills Workshop

Skills to Put on CV for Customer Service Role: Industry-Specific Variations

Different customer service sectors prize different skill combinations. Here’s how to tailor your skills section for specific industries:

Retail Customer Service

Priority Skills:

• Product knowledge and merchandising
• Point-of-sale (POS) systems
• Cash handling and basic mathematics
• Upselling and cross-selling
• Store operations and inventory awareness
• Face-to-face communication
• Flexibility with schedules

Call Centre/Contact Centre

Priority Skills:

• High-volume call handling
• Call centre software proficiency
• Telephone etiquette
• Script adherence with personalisation
• Multi-tasking (talking while typing)
• Stress management
• Meeting performance metrics (AHT, FCR, CSAT)

Technical Support

Priority Skills:

• Technical troubleshooting
• Remote desktop tools
• Ticketing systems expertise
• Ability to explain technical concepts simply
• Patience with non-technical users
• Documentation skills
• Escalation protocols

Hospitality Customer Service

Priority Skills:

• Multi-cultural awareness and language skills
• Booking systems and reservation software
• Complaint handling and service recovery
• Attention to detail
• Discretion and confidentiality
• Anticipating guest needs
• Working under pressure during peak times

E-commerce Customer Service

Priority Skills:

• Understanding of online shopping platforms
• Returns and refunds processing
• Email and live chat expertise
• Order tracking systems
• Basic understanding of logistics
• Written communication excellence
• Multi-channel customer support

Common Mistakes When Listing Customer Service Skills on CV

Even experienced professionals make these errors. Avoid them and you’ll immediately stand out:

Mistake 1: Skills Without Evidence

Wrong: Just listing “Excellent problem-solver” in your skills section Right: Including in skills section, then proving it in work experience: “Identified systemic issue causing 200+ customer complaints; worked with IT team to implement fix, reducing related queries by 75%”

Mistake 2: Generic Buzzwords

Wrong: “Team player,” “hard worker,” “go-getter” Right: Specific skills like “Cross-functional collaboration,” “Workload prioritisation,” “Initiative in process improvement”

Mistake 3: Outdated Skills

If you’re still listing “Microsoft Word proficiency” as a standalone skill in 2026, it’s time for an update. Basic digital literacy is assumed. Focus on specialized tools and platforms.

Mistake 4: Skill Inflation

Claiming “expert” proficiency in tools you’ve used twice is dangerous. Interviews will expose these exaggerations quickly. Be honest about your skill levels.

Mistake 5: Ignoring the Job Description

Sending the same skills section to every application is lazy and ineffective. Use the job description to guide you when choosing which skills to put in this important section.

Mistake 6: All Soft Skills or All Hard Skills

Balance is crucial. Employers want both technical capability and interpersonal excellence.

How to Develop and Improve Your Customer Service Skills

If you’ve identified gaps in your skill set, don’t worry. Many customer service skills can be developed with intentional effort:

For Communication Skills:

• Practice active listening in everyday conversations
• Take online courses in business writing
• Join Toastmasters or similar public speaking groups
• Volunteer for customer-facing roles in community organizations
• Record yourself and analyze your communication patterns

For Technical Skills:

• Take advantage of free trials to learn popular CRM systems
• Complete online courses on platforms like Coursera, Udemy, or LinkedIn Learning
• Earn industry certifications (Salesforce Trailhead, HubSpot Academy)
• Build a home lab or practice environment
• Follow tech blogs and stay updated on industry tools

For Problem-Solving Skills:

• Practice breaking down complex problems into smaller components
• Study case studies of successful customer service resolutions
• Challenge yourself with puzzles and logic games
• Analyze past situations and identify alternative solutions
• Learn basic frameworks like the 5 Whys or STAR method

For Emotional Intelligence:

• Read books on empathy and emotional intelligence
• Practice mindfulness and self-awareness techniques
• Seek feedback on your interpersonal interactions
• Observe skilled customer service professionals
• Reflect on your emotional responses and triggers

For Industry Knowledge:

• Research your target companies thoroughly
• Follow industry news and trends
• Join professional associations or online communities
• Take product-specific training courses
• Shadow experienced customer service professionals if possible

Skills to Put on CV for Customer Service Role: Real-World Examples

Let’s look at complete skills sections from successful customer service CVs across different experience levels:

Entry-Level Example

CORE SKILLS

Customer Service Excellence:
- Strong verbal and written communication with attention to clarity and professionalism
- Patient and empathetic approach to resolving customer concerns
- Ability to remain calm and positive in challenging situations

Technical Proficiency:
- Microsoft Office Suite (Word, Excel, Outlook)
- Fast learner with new software and systems
- Comfortable with multi-channel communication (phone, email, chat)

Organizational Skills:
- Effective time management and prioritisation
- Attention to detail in documenting customer interactions
- Reliable team member who meets deadlines consistently

Mid-Level Example

PROFESSIONAL COMPETENCIES

Customer Experience Management:
- Multi-channel support delivery (phone, email, live chat, social media)
- Conflict resolution and complaint handling with 92% first-contact resolution rate
- Customer journey mapping and experience optimization

Technical Expertise:
- Advanced Salesforce CRM user (3+ years experience)
- Zendesk Support Suite | Freshdesk | Intercom Live Chat
- Data analysis and reporting (Excel, Tableau)
- Knowledge base management and content creation

Leadership & Collaboration:
- Team mentoring and training of new customer service representatives
- Cross-functional collaboration with product, sales, and technical teams
- Contributing to service improvement initiatives and best practice documentation

Senior/Specialist Example

STRATEGIC CAPABILITIES

Customer Success Leadership:
- Customer experience strategy development and implementation
- Team performance management and quality assurance frameworks
- Voice of Customer (VoC) programme management and insights analysis

Advanced Technical Skills:
- Salesforce Service Cloud Administrator
- Omnichannel routing configuration and optimization
- Customer data analytics and predictive modeling
- AI-assisted customer service tools (chatbots, sentiment analysis)

Business Impact:
- Process improvement and operational efficiency initiatives
- Customer retention and loyalty programme design
- Budget management and resource allocation
- Stakeholder management and executive reporting

Optimizing Your Customer Service CV for Applicant Tracking Systems (ATS)

Even the most impressive skills won’t help if your CV doesn’t make it past the ATS software that many UK employers use to filter applications. Here’s how to ensure your skills section is ATS-friendly:

Use Standard Skill Names

Instead of: “People skills,” “Computer knowledge” Use: “Customer Relationship Management,” “CRM Software Proficiency”

Include Variations and Keywords

If a job description mentions “customer support,” “customer service,” and “customer care,” include relevant variations naturally throughout your CV.

Avoid Graphics and Tables in Skills Sections

While they look nice, many ATS systems can’t read information embedded in graphics, charts, or complex tables. Stick to simple text formatting.

Match Job Description Language

If the job posting says “conflict resolution,” use that exact phrase rather than “handling difficult customers” or “complaint management.”

Don’t Keyword Stuff

Some candidates try to game the system by hiding keywords in white text or cramming every possible skill into their CV. This looks terrible if a human reviews it and can actually harm your ATS score.

The Future of Customer Service Skills

As we move through 2026 and beyond, certain skills are becoming increasingly valuable:

Emerging Skills to Watch:

• AI Collaboration: Working alongside AI chatbots and automated systems, knowing when to intervene
• Data Literacy: Understanding customer analytics, sentiment analysis, and predictive insights
• Cyber Security Awareness: Protecting customer data and recognizing security threats
• Omnichannel Fluency: Seamlessly managing customer conversations that span multiple platforms
• Consultative Selling: Blending customer support with value-added recommendations
• Cultural Intelligence: Serving increasingly diverse, global customer bases

By developing expertise with essential techniques and mastering the ultimate guide to creating an effective skills section, you position yourself as a forward-thinking professional rather than someone stuck in the past.

Putting It All Together: Your Action Plan

Let’s turn this knowledge into results. Here’s your step-by-step action plan for showcasing customer service skills on your CV:

Step 1: Conduct a Skills Audit (30 minutes)

• List all your customer service-related skills—hard and soft
• Rate your proficiency honestly (beginner/intermediate/advanced)
• Identify the skills you’re most proud of
• Note any gaps in highly sought-after skills

Step 2: Research Your Target Roles (1-2 hours per job application)

• Collect 5-10 job descriptions for positions you’re interested in
• Highlight the skills mentioned repeatedly
• Note specific software, tools, or certifications requested
• Identify the language and terminology used

Step 3: Map Your Skills to Requirements (30 minutes)

• Match your strongest skills to the most frequently requested ones
• Prioritize skills that appear in multiple job descriptions
• Identify your unique combinations of skills that set you apart
• Note which skills need development

Step 4: Gather Evidence (1-2 hours)

• For each key skill, identify 2-3 specific examples from your experience
• Quantify your achievements wherever possible (percentages, numbers, timeframes)
• Collect any metrics, awards, or recognition that support your claims
• Prepare compelling stories for interviews

Step 5: Create Your Skills Section (1 hour)

• Select 8-12 most relevant skills for this specific application
• Organize them logically (by category or importance)
• Use clear, concise language that matches job descriptions
• Format for readability with appropriate spacing and bullets

Step 6: Integrate Throughout CV (1-2 hours)

• Craft a personal statement that highlights your top 3-4 skills
• Rewrite work experience bullets to demonstrate skill application
• Include relevant training, certifications, or courses
• Ensure consistent messaging throughout

Step 7: Optimize and Polish (30 minutes)

• Check for ATS compatibility
• Remove vague or generic terms
• Ensure proper spelling of software names and technical terms
• Get a second opinion from someone in customer service or recruitment

Step 8: Customize for Each Application (20-30 minutes per application)

• Adjust skills prioritization based on specific job requirements
• Tweak language to mirror job description
• Emphasize most relevant experience
• Update examples if better ones apply to this particular role

Final Thoughts: Your Customer Service Skills Are Your Currency

In today’s competitive job market, your customer service skills are quite literally your currency. They determine not just whether you get hired, but also your earning potential, career progression opportunities, and job security.

The difference between candidates who get interviews and those who don’t often comes down to how effectively they communicate their skills on paper. Generic CVs that simply list “good communication” and “team player” get lost in the pile. CVs that showcase specific, relevant skills supported by quantifiable achievements rise to the top.

Remember these key takeaways:

• Be Specific: Replace vague buzzwords with concrete skills and tools
• Provide Evidence: Back up every skill claim with real examples from your experience
• Stay Current: Keep updating your skills as the industry evolves
• Tailor Always: Customize your skills section for each application
• Balance Hard and Soft: Employers want both technical capability and interpersonal excellence
• Quantify When Possible: Numbers make your achievements tangible and memorable
• Think Like an Employer: Focus on skills that solve their problems and add value

The customer service field offers genuine career opportunities for those who approach it professionally. Whether you’re supporting customers in retail, helping users troubleshoot technical issues, managing complex client relationships in finance, or delivering exceptional hospitality experiences, the core skills remain surprisingly consistent—you just need to know how to present them.

Your CV is your marketing document, and your skills section is one of its most powerful components. Invest the time to get it right, and you’ll see the results in interview invitations and job offers.

Now that you understand exactly which skills to put on your CV for customer service roles and how to present them effectively, it’s time to take action. Review your current CV, identify the improvements you can make, and start implementing the strategies outlined in this guide.

The opportunities are out there. The companies are hiring. And with a properly crafted skills section that truly showcases your capabilities, you’ll be ready to seize them. Your future in customer service starts with mastering proven strategies for creating standout CV skills that employers actually want to see.

Good luck—and remember, every skill you develop today is an investment in your career tomorrow.

Read also: Skill-Shock: The Skills UK Employers Will Demand Most by 2030 (and How You Build Them Today)