QA Insight Specialist
📍 Spondon💰 £41,093 – £41,093 per year📋 Permanent🏷 Customer ServicesVia Adzuna
🏢 Capital One UK
| 📍 Location | Spondon |
| 💰 Salary | £41,093 – £41,093 per year |
| 📋 Contract | Permanent |
| 🏷 Sector | Customer Services |
| 📅 Posted | 2026-06-08 |
About this Role
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire QA Insights Specialist – Principal Coordinator About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance, actionable insights and reporting to the business. You will be responsible for monitoring agent interactions, providing actionable insights and influencing change to improve customer outcomes. What you’ll do Monitoring: Monitoring, evaluating and reporting on performan…
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✅ Typical Requirements for this Role
- Relevant experience or qualifications in Customer Services
- Ability to work in or commute to Spondon
- Permanent contract position
- Right to work in the United Kingdom
- Strong communication and interpersonal skills
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