Internal Communications Senior Manager (Trading) at Cancer Research UK

INTERNAL COMMUNICATIONS SENIOR MANAGER (TRADING)

• Salary: £49,000 – £53,000 per annum
• Reports to: Head of Internal Communications
• Department: Policy, Information and Communications
• Location: Stratford, London, with high flexibility (1–2 days in the office per week)
• Employment Type: Permanent
• Working Hours: 35 hours per week
• Closing Date: Sunday 1 December 2024, 23:55
• Interview Dates: Week commencing 9 December 2024

Eligibility to work in the UK is required for this role, as Cancer Research UK is unable to provide visa sponsorship.

At Cancer Research UK, our mission is to beat cancer.

We are purpose-driven professionals who tackle cancer every day. But we aim to achieve much more and do it faster. That’s why we’re seeking someone with talent and vision—someone like you.

We’re excited to offer an opportunity for an Internal Communications Senior Manager (Trading) to join us. In this role, you’ll create and deliver a cohesive internal communications strategy to engage a diverse workforce across Trading. This includes retail staff, online marketplaces, and new commercial ventures, ensuring alignment with CRUK’s organisational objectives and the Trading growth strategy.

You’ll ensure all internal communications reflect departmental goals, boost engagement, and support key initiatives. Collaborating closely with Trading’s senior leadership team, you’ll influence communications priorities, manage messaging, and lead continuous improvement efforts in internal communications.

What will I be doing?

• Develop and execute a strategic internal communications plan to engage 2,000 Trading staff and 15,000 volunteers effectively.
• Serve as a strategic partner to the central internal communications team, ensuring Trading staff receive seamless and relevant charity-wide communications.
• Oversee the strategic planning, coordination, and approval of all internal communications for Trading, including impactful weekly newsletters and other critical channels.
• Collaborate with national and regional PR teams to ensure internal and external communications are aligned and integrated.
• Provide active leadership within the Trading Internal Communications team, delivering innovative and high-quality internal communications.
• Manage the Trading communication platform to ensure timely, relevant, and impactful updates for staff.
• Measure and evaluate internal communications in Trading, set benchmarks, and leverage data-driven insights (e.g., staff surveys) to refine strategies and improve engagement.
• Partner with Trading leadership to design and implement staff and volunteer recognition programmes.
• Act as the senior internal communications contact for business continuity, issue management, or reputational risk issues in Trading.

What skills are you looking for?

• Extensive experience in leading multi-channel internal communications strategies that align with business objectives, ideally gained in large, complex organisations within the commercial or charity retail sectors.
• Proven ability to design communication strategies that drive engagement and support organisational goals.
• Demonstrated expertise in building and managing relationships with diverse senior stakeholders.
• Strong ability to influence and advise senior leaders on internal communications decisions and strategies.
• Capable of instilling confidence in decision-making while maintaining collaborative and productive working relationships.
• A strategic, forward-thinking approach informed by data, insights, and feedback to refine communications strategies.
• Outstanding written and verbal communication skills with the ability to distill complex or sensitive information into clear, compelling messaging tailored for varied audiences.
• Proven ability to motivate and inspire teams, fostering a collaborative and positive culture.
• Extensive experience in managing high-level internal communications projects, prioritising effectively, and making informed decisions under pressure.
• Demonstrated leadership in managing teams, setting strategic direction, and defining performance expectations.
• High proficiency in content management systems for digital communications, particularly Microsoft SharePoint.

What will I gain?

Every one of our employees contributes to our progress and supports our mission to beat cancer, which we think is remarkable.

In return, we provide:

• A generous benefits package, including a robust retirement plan and flexible leave allowances.
• Discounts on travel, technology, gym memberships, and more.
• Career and personal development opportunities with high-quality tools and policies to help you succeed.
• A supportive, flexible working culture to help you balance life and work.

Our annual pay reviews aim to recognise and reward individual performance and achievements.

Being part of our team means contributing to work that changes lives, from funding cutting-edge research to shaping public policy. It’s an exciting place to be.

How do I apply?

We use an anonymised shortlisting process to promote equality, diversity, and inclusion. While CVs are required, they will only be reviewed if you are shortlisted for an interview. Instead, you’ll need to complete the work history section of the online application form, enabling a quick, fair, and objective assessment.

Our vision is to create a workplace where everyone feels they belong and can participate in and benefit from the work we do. We actively encourage applications from people of all backgrounds, especially those from underrepresented ethnic minority groups.

If you need any adjustments during the application or interview process, or once in the role, please contact us at recruitment@cancer.org.uk or 020 3469 8400.

Please note: We cannot recruit individuals under 18 due to safeguarding and health and safety regulations.